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    1. File a claim

      US and Bermuda insurance claims

      Please contact us at 800-362-7535, and we will help guide you through your Accident & Health (A&H) claim. Alternatively, you may refer to the reporting provisions in your policy for detailed information about the Accident & Health claims process.

      To report horse injury, sickness, or mortality claims 

      Note: Horse injury, sickness, and mortality claims may only be reported via telephone.

      Immediate notice of all accidents, sicknesses, injuries and/or deaths must be reported to:

      800-362-7535   Monday through Friday, 8:30 a.m.-5:00 p.m. EST

      800-446-7925   Evenings, weekends, and holidays 

      Mortality claim card

      Animal loss procedures

      Do:
      1. Report all accidents, sicknesses, injuries, and deaths.
      2. Contact Markel for permission prior to any surgical procedures.
      3. Make arrangements for an autopsy.
      4. Call police in case of theft, shooting, or vehicular involvement.

      Don’t:
      1. Perform any surgical procedure without contacting Markel.
      2. Have animal put down without consent of Markel.
      3. Have animal removed prior to performance of an autopsy.
      4. Neglect a police report, if needed.

      CAUTION

      Please share these procedures with anyone having care, custody, and control of the insured horse. Failure to comply may jeopardize your coverage.

      To report horse liability or farm claims

      Please use the property or general liability links located here.

      Accident report procedures

      Do:
      1. Obtain all accident details.
      2. Obtain names, addresses, and phone numbers of all witnesses.
      3. Obtain names, addresses, phone numbers of police, fire, medical, or hospital authorities.
      4. Report all incidents to Markel Claims department.

      Don’t:
      1. Divulge information with regards to insurance coverage.
      2. Admit responsibility for the accident or injury.
      3. Discuss accident or injury with anyone other than your insurance representative or someone authorized by the insurance company.


      Claims contact info

      US Insurance
      Richmond, VA - Corporate office
      4521 Highwoods Parkway 
      Glen Allen, VA 23060
      +1-800-362-7535
      Mailing address: P.O. Box 2009
      Glen Allen, VA 23058

      Claims service offices: Chicago, IL; Deerfield, IL; Glen Allen, VA; Red Bank, NJ; Omaha, NE; Pewaukee, WI; Scottsdale, AZ; Woodland Hills, CA

      Global Insurance
      Bermuda
      Markel House, 2 Front Street,
      Hamilton HM 11, Bermuda
      +1-441-296-8800

      New York, NY
      1185 Avenue of the Americas
      New York, NY 10036
      +1-646-929-5699

      Global Reinsurance
      Summit, NJ
      535 Springfield Avenue, Suite 200
      Summit, NJ  07901
      +1-908-630-2700

      Dublin
      7/8 Wilton Terrace
      Dublin 2, Ireland
      +335-1-416-1555

      Markel International claims

      After-hours contacts

      Environmental/hazardous spill line
      +1-888-556-4734

      Equine
      +1-800-446-7925

      All others
      +1-800-362-7535

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